.png){kind=small}
Refund Policy
At HelloBaby, we are committed to providing a memorable keepsake ultrasound experience for every family. Because our services involve reserving appointment times, travel to your location, and personalized service, this Refund Policy explains when refunds, cancellations, and rescheduling are available.
By booking an appointment with HelloBaby, you agree to this Refund Policy.
Appointment Deposits
A deposit may be required to reserve your appointment.
Deposits are applied toward the total cost of your ultrasound session.
Unless otherwise stated at the time of booking, deposits are non-refundable but may be transferred to a rescheduled appointment if notice is provided in accordance with our cancellation policy.
Cancellations by Client
If you need to cancel your appointment, please notify us as soon as possible.
-
48 hours or more before your appointment: You may reschedule your appointment without penalty. If you have paid in full, you may request a refund, less any non-refundable deposit (if applicable).
-
Less than 48 hours before your appointment: Deposits may be forfeited, and refunds may not be available due to the time reserved and travel arrangements made on your behalf.
-
No-show appointments: If you are unavailable at the scheduled appointment time without prior notice, payments and deposits may be forfeited.
We understand that emergencies happen and may review exceptional circumstances on a case-by-case basis.
Rescheduling
We are happy to help you reschedule your appointment whenever possible.
Appointments may be rescheduled based on availability.
If weather, travel conditions, illness, or pregnancy-related circumstances prevent your appointment, we will work with you to arrange a new appointment whenever practical.
Cancelations by HelloBaby
If Hello Baby Mobile must cancel your appointment due to circumstances beyond our control, including but not limited to:
-
Severe weather
-
Equipment malfunction
-
Illness
-
Vehicle issues
-
Emergency situations
-
Unsafe appointment conditions
you may choose either:
-
A full refund of any payments made, or
-
A rescheduled appointment at no additional charge.
Image Quality
Because every pregnancy is unique, we cannot guarantee the quality or quantity of ultrasound images obtained during your appointment.
Factors beyond our control may affect image quality, including:
-
Baby's position
-
Gestational age
-
Placenta placement
-
Maternal tissue composition
-
Amniotic fluid levels
-
Fetal movement
-
A session is considered complete once the scheduled keepsake ultrasound service has been provided. Refunds are not issued solely because image quality did not meet expectations due to these uncontrollable factors.
When appropriate and scheduling permits, HelloBaby may, at its sole discretion, offer one complimentary return visit or a discounted repeat session to attempt to obtain improved images. This is a courtesy and not a guarantee.
Image Quality
If your selected package includes elective gender determination, please understand that fetal position, gestational age, and other factors may make gender visualization difficult or impossible during your appointment.
If gender cannot be determined, we may, at our discretion and subject to availability, offer one complimentary return visit. Refunds are generally not provided solely because gender could not be determined during the initial appointment.
Digital Images & Keepsake Products
Once digital images, videos, recordings, or other keepsake products have been delivered, they are considered accepted and are non-refundable.
Clients are encouraged to download and securely store their digital files promptly after delivery.
Payment Processing Errors
If you believe you have been charged incorrectly or more than once, please contact us immediately. We will promptly investigate and correct any verified billing errors.
Refund Processing
Approved refunds will be issued to the original method of payment whenever possible.
Depending on your financial institution, refunds may take 5–10 business days (or longer) to appear in your account after processing.
Right to Refuse Service
HelloBaby reserves the right to refuse or discontinue services when necessary for safety, legal compliance, inappropriate behavior, or circumstances that prevent us from safely providing the scheduled service.
When services are discontinued before the session begins due to client conduct or unsafe conditions at the appointment location, refunds may be denied.
Contact Us
If you have questions about this Refund Policy or need assistance with a cancellation, rescheduling request, or refund, please contact us:
Hello Baby Mobile
Website: https://www.hellobabymobile.com
Email: SneakPeek.Mobile3D@gmail.com
Phone: (562) 270-5994